Have an elevator problem right now?
Upload what you have — a photo, a spec sheet, a video of the noise or vibration, or a maintenance report — and describe what's happening. Our engineers will send back a preliminary read.
A remote assessment is preliminary and helps us triage urgency — it is not a substitute for an on-site safety inspection. For anything safety-critical (entrapment, unusual free-fall sensation, smoke/burning smell), stop using the elevator and contact your maintenance provider immediately.
Photo
Elevator car, shaft, controller or component photo.
Video
Unusual noise or vibration in motion.
Specification
Nameplate, drawing or datasheet.
Maintenance Report
Latest AMC or service report.
The floor, the symptom, the timing — specifics speed up the diagnosis.
Whether it's one button that's stopped lighting up or a noise that only happens on the way down, the more precisely you can describe it, the faster our engineers can tell you what's likely going on.
Prefer a certified on-site visit?
Skip the upload and book our engineers directly for a full Elevator Health Check.